Privacy First

Privacy Policy for Edmento Resolve

Last updated: 28 November 2025

Edmento is committed to protecting your privacy. This Privacy Policy explains how our school management application and website collect, use, process, store, and protect your information. By using Edmento Resolve, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide seamless school management services for students, parents, teachers, coordinators, principals, and administrators.

1.1 Personal Information

Depending on your role, we may collect:

  • Full name
  • Email address
  • Phone number
  • Gender
  • Date of birth
  • Address

1.2 Academic & Administrative Data

  • Attendance records
  • Homework, tasks, timetables
  • Classroom schedules
  • Examinations, marks, reports
  • Leave requests and approvals

1.3 Authentication & Login Data

  • Username / email
  • Password (securely encrypted)
  • Session tokens
  • Device identifiers (only for security)

1.4 Automatically Collected Information

Collected through mobile device or browser:

  • IP address
  • Device model
  • OS version
  • App version
  • Usage logs
  • Crash analytics
  • Network status

1.5 Files & Media (When Provided by User)

  • Uploaded documents (homework, assignments, ID proofs)
  • Profile photos

We do not access your photos, files, or storage without your explicit permission.

2. How We Use Your Information

We use collected information to:

  • Enable login and role-based access
  • Manage school operations (attendance, timetables, marks, tasks)
  • Facilitate communication between parents, teachers, and staff
  • Improve app performance, stability, and user experience
  • Provide customer support
  • Maintain security and prevent unauthorized access
  • Comply with legal requirements and school policies

3. Data Sharing & Disclosure

We do not sell or rent your personal data. We may share information only with:

3.1 School Administrators

Authorized school admins access necessary data to manage operations.

3.2 Service Providers

Trusted third-party services used in our system:

  • Cloud hosting
  • Database & storage services
  • Email/OTP services
  • Analytics & crash reporting services

These providers follow strict confidentiality and security obligations.

3.3 Legal Authorities

Only when required by applicable laws, court orders, or investigations. We ensure full compliance with privacy regulations.

4. Data Storage & Security

We implement industry-level security, including:

  • End-to-end encryption for sensitive data
  • Secure password hashing
  • HTTPS & SSL for data transmission
  • Role-based access control
  • Firewalls & intrusion detection
  • Regular security audits

Your information is stored on secure servers and handled with the highest safety standards.

5. Data Retention

We retain user data:

  • As long as the user’s school account is active
  • As required to provide services
  • As required by educational institutions for compliance

If a school or user requests deletion, we securely remove or anonymize the data.

6. Children’s Privacy

Edmento Resolve is used by students, including minors, under supervision of schools, parents, and authorized administrators. We do not knowingly collect data from children without institutional or parental authorization.

7. Your Rights & Choices

Depending on your region, you may have rights to:

  • Access your personal data
  • Update or correct data
  • Request deletion
  • Restrict or withdraw consent
  • Request data portability

You can make such requests through your school or by contacting us.

8. Permissions We Request in the App

The app may request:

  • Internet Access – to communicate with the server
  • Storage / Media Access – for uploading assignments or profile photos
  • Camera (Optional) – if profile photo capture is allowed

We request only permissions necessary for functionality.

9. Third-Party Links

Our app may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website or within the app.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, you may contact us at:

Edmento Technologies Pvt. Ltd.

Email: support@edmento.com

Website: www.edmento.com